According to the laboratory’s policy for continuous improvement of the services offered and the complete satisfaction of its customers, the lab seeks the opinion of its customers on the services it provides and measures their satisfaction using a customer satisfaction survey questionnaire. The questionnaire, which all customers can complete, is located at the laboratory’s administration desk.
When the information is collected from the customer satisfaction survey, is then evaluated within the laboratory, and reviewed by the management office in order to improve the management system and the operation of the laboratory, as well as the services provided by the lab.